FREQUENTLY ASKED QUESTIONS

About Shipping

Do we ship internationally?


We regret to inform but we are working on it. Stay tuned.




What are your shipping rates like?


Seller's own fleet is recommended, but we do accept self-collection and postage via Singpost.





Payment

What methods of payment do you accept?


We accept Paypal & Credit Card.




Is it possible to purchase if I do not have a Paypal account?


Yes, you do not need a Paypal account to check out.




Is Cash on Delivery option available?


We regret to inform that we do not allow cash on delivery.





Return Policy

Damaged Goods


In the event of your order being damaged in transit, please notify us immediately by sending us photographic proof of damage.




Loss of item via Normal Post


After the item is posted out via Singpost, in the event you do not receive the item, we regret to inform we will not be able to give a free replacement. As such, it is recommended to use Seller's own fleet for a more reliable delivery.





About Products

What is so special about OneV product?


Our product is organic, natural and effective!




There is some white spots on my plant, would your Plant Care product help?


OneV Plant Pest Repellent is effective on most plant conditions from insect infestation to fungi growth but there are many reasons for unhealthy plants. Do read through our Blog for more tips on growing healthy plants.




My puppy is less than 6 months old, can I use your Pet Care products on them?


Yes! Our product is organic, natural and yet effective. Safe for use on pets for all ages and safe for use around children as well.




Is the Pet Care products safe for my cat?


Yes! Both our products does not contain Permethrin which is a common ingredient used in most fleas & ticks repelling sprays. If you do not already know, Permethrin is known to be fatal when used on cats.




Is the Multi-Purpose Cleaner safe for use on my teak/wood tiles?


Our Multi-Purpose Cleaner is safe for use on all non-porous surfaces.




Bulk Order / Questions not answered?


Send us an email at sales@acglobalenergy.com and we will get back to you soon!





Contact Details

Details


Contact number: +65 6890 6303 Email: sales@acglobalenergy.com Chat with us on this website!





Data Protection

DATA PROTECTION NOTICE


This Data Protection Notice (“Notice”) sets out the basis which ONEV Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

  1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more

about any goods or services we provide, or (b) may, or has, entered into a contract with us for

the supply of any goods or services by us; and

“personal data” means data, whether true or not, about a customer who can be identified:

  1. from that data; or

  1. from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of personal data which

we may collect from you include your name and identification information such as your NRIC

number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the

context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. We generally do not collect your personal data unless:

  1. it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or

  1. collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We may collect and use your personal data for any or all of the following purposes:

  1. performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

  1. verifying your identity;

  1. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

  1. managing your relationship with us;

  1. processing payment or credit transactions;

  1. sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

  1. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

  1. any other purposes for which you have provided the information;

  1. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

  1. any other incidental business purposes related to or in connection with the above.

6. We may disclose your personal data:

  1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

  1. to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

WITHDRAWING YOUR CONSENT

8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods

or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

12. If you wish to make

  1. an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or

  1. a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to Red Spade Entertainment Pte Ltd at the contact details provided below.

13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative,

physical and technical measures such as up-to-date antivirus protection, encryption and the

use of privacy filters to secure all storage and transmission of personal data by us, and

disclosing personal data both internally and to our authorised third party service providers

and agents only on a need-to-know basis.

16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

ONEV PTE LTD CONTACT DETAILS

You may contact ONEV Pte Ltd if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Attn: Data Protection Officer

Website: www.onev.sg

Email address: sales@acglobalenergy.com

EFFECT OF NOTICE AND CHANGES TO NOTICE

22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: July 2020

Last updated : July 2020





ⓒ 2020 ONEV    All rights reserved.

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